How to protect yourself against the unknown It is compulsory that each person has travel insurance before travelling for the Great Wall Marathon. Although it isn’t compulsory that it’s purchased via Allianz Global Assistance (our preferred provider), we do highly recommend it, as unlike other companies, they provide cover for the actual marathon event. We recommend you take out insurance as soon as you book, as it will ensure you are covered in case you injure yourself prior to the event and can no longer travel. We’re are constantly reminded about just how important it is to have the very best travel insurance cover, and being in New York during Hurricane Sandy certainly highlighted this once again. We know that our customers who purchased their travel insurance via AGA were hugely relieved they’d done this, whilst others were left wishing they had. Allianz Global Assistance (AGA) is the preferred travel insurance provider, both of Marathon Tours, and also House of Travel nationwide, and they’re a world leader in assistance services and travel insurance. They also include: Unlimited medical cover AGA – helping someone, somewhere in the world, every two seconds! Terrorism cover for emergency medical assistance and hospital expenses Consultant backup and support – our booking system allows us to travel our customers around the world 24-hour emergency assistance number, based in New Zealand As Marathon Tours staff are covered by AGA when we travel, in the event of something unforeseen happening if you’ve chosen to purchase your travel insurance via AGA, it means we can assist you immediately without hesitation and delay. We will tailor-make your travel insurance so that you’re covered for the entire time you’re away from New Zealand. What do you need to travel to China? You will need a current New Zealand Passport to travel overseas, with a validity of six months or more after the due date upon which you are scheduled to arrive back in New Zealand. All New Zealand Passport holders must apply for a China Visa to enter China. It is your responsibility to secure your visa well before your date of travel. A re-entry visa will be required by travellers leaving New Zealand holding a foreign passport. It is your responsibility to ensure you have the correct documentation in place to allow your return to New Zealand. If you would like Marathon Tours’ assistance in applying for your visa to enter China, please contact us and we will be pleased to assist in confidence. Terms and conditions THE GREAT WALL MARATHON - Participation in The Great Wall Marathon is part of a tour package, with a wide range of options to choose from. It is not possible to participate in the Marathon independently of a package. Individual requests for extra days and visits to other parts of China can be combined with any of the packages. DEPOSITS – to secure a place on one of our packages, a total, non-refundable deposit of NZ$1,099.00 per person is required at the time of booking, and must be received along with your completed official entry form. PRICES – all prices in this brochure are correct as at August 2018 and are shown in New Zealand dollars, and are based on payment by cash or cheque. Prices are subject to change at any time due to currency fluctuations and until payment is received in full. The final payment is due on 1 February 2019. A late entry fee of NZ$100 will be applied for participants who book and register after 1 February 2019. CANCELLATIONS AND REFUNDS – all cancellations must be advised in writing. Please note, if you cancel part or all of your booking, you may incur cancellation charges from our suppliers. If you have any doubts as to the potential cost of amendment or cancellation fees, please check with Marathon Tours. AMENDMENTS – if you wish to amend your booking after you have paid your deposit, this will incur an amendment fee of NZ$50 per amendment per person, along with any fees charged by airlines and/or other suppliers. UNUSED SERVICES – refunds will not be provided if due to illness or personal choice you do not utilise part or all of your chosen package. INDIVIDUALISED ITINERARIES – we are more than happy to arrange individual itineraries upon request. We can tailor make an itinerary to meet your needs. You can depart from New Zealand earlier, make a stopover, or extend your stay – our marathon consultants will be pleased to help. CHANGES – as airlines reserve the right to alter schedules, Marathon Tours cannot be held responsible when confirmed departures are subsequently changed. Once issued, airline tickets are non-refundable and non-transferable. Upgrades are available at an additional cost – subject to availability. TAXES, SURCHARGES, AND LEVIES – all taxes and levies associated with the airfare ie. Airport departure taxes and government security levies are included in the package price provided (fully inclusive package only). DOMESTIC CONNECTIONS – please contact Marathon Tours if you require assistance with add-on fares from provincial New Zealand points. PREMIUM ECONOMY AND BUSINESS CLASS UPGRADES – if you require Premium Economy or Business Class upgrades, please discuss your requirements with Marathon Tours. Bookings will be subject to availability. GENERAL INFORMATION AND CONDITIONS, ACCURACY – this brochure is current as at August 2018. All reasonable care has been taken to ensure the accuracy of this brochure at the time of printing, but services offered could be subject to availability. TWIN SHARING – if you are travelling alone, but wish to share a twin room please indicate this on the registration site. We will do everything possible to find a suitable roommate for you. However, if a suitable match cannot be found then the single room supplement will apply. While we do our best to satisfy your twin share request, we do not accept liability for any extra costs if the room sharing arrangements do not work out to your satisfaction. HOTEL CREDIT – credit card imprints may be required by hotels providing telephone, mini-bar, in-room movies, laundry and other facilities and services that can be charged to guest rooms. These will be required by the hotel at the time of check-in. OUR SERVICES AND OBLIGATIONS 1.1 We supply travel agency services consisting of arranging, booking, and co ordinating travel facilities and services. The actual services and products are provided, supplied or performed by suppliers of travel, entertainment and accommodation facilities or services (“Suppliers”). 1.2 We undertake to perform our travel agency services described in 1.1 above (“the Services”) with reasonable care and skill. We will not however, be liable for any loss or damage which results from the act, default or omissions of any person other than ourselves, our employees or agents, or any cause independent of human control. This includes (but is not limited to) loss or damage which arises directly or indirectly from an act of God, weather disruptions, dangers incidental to the sea or air, fire, breakdown in machinery or equipment, acts of Governments or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, acts of terrorism, pilferage, pandemics, quarantines or medical or customs regulations. 1.3 We will endeavour to provide the most suitable travel arrangements to meet the particular requirements you make known to use. However, travel is an individual experience, and your preferences and opinions may vary from our own. For this reason, we cannot take responsibility for your individual satisfaction.